General terms and conditions of Turkishmarket.ch
1. Scope
These General Terms and Conditions (“Terms and Conditions”) apply to the webshop (www.turkishmarket.ch) of the company Turkishmarket.ch Karaagacli (hereinafter “Company”). The company offers a web shop for all kinds of trading on the platform.
2. Conclusion of contract
The contract is concluded through the company's confirmation of the agreement regarding the purchase of products by the customer. The company sends the customer a confirmation email, which means the contract has been concluded. The presentation of the goods on the company's website does not constitute a legally binding offer, but merely an invitation to make an offer.
3. Prices & Minimum Order Amount & Free Shipping
Unless otherwise stated, all prices are in Swiss francs (CHF). All prices are exclusive of any applicable value added tax (VAT), if applicable.
The prices are exclusive of any other applicable taxes.
The prices do not include packaging and shipping costs. If the goods are worth more than CHF 200.00, the package will be sent free of charge, otherwise shipping costs and, if necessary, packaging costs will apply.
The company reserves the right to change prices at any time. The prices valid at the time the contract is concluded apply on the company's website and in the company's price list.
The weight and size information and photos may vary in some cases. The average weight/height and general photos are registered on the website. Only the product actually delivered will be billed via payment.
The minimum order amount is 10 CHF (excluding VAT, shipping and packaging costs).
4. Payment
The company offers the customer the following payment options: credit cards (Visa and Mastercard), Sofortüberweisung, PostFinance Card, PostFinance E-Finance, Twint and invoice with prepayment (bank transfer in advance)
Offsetting the invoiced amount against any claim the customer may have against the company is not permitted.
The company has the full right to refuse delivery or provision of services in the event of late payment.
5. Obligations of the company
5.1. Delivery / delivery dates
Delivery takes place according to the delivery date selected during the ordering process. If delivery on time is not possible, the customer will be contacted immediately after receipt of the order.
Unless otherwise agreed, the place of performance is agreed to be the company's registered office. The company fulfills the obligation by handing over the ordered products to the agreed carrier. If no freight forwarder is agreed, the company is free to choose a freight forwarder. The agreed delivery costs may be increased by the choice of carrier.
Fresh products that require refrigeration are only delivered in Switzerland to ensure compliance with the cold chain. The maximum temperatures prescribed by law can only be adhered to by the company if the customer selects the shipping method Express Parcel or Priority Parcel and the customer accepts the delivery immediately. The company bears no responsibility for goods not received immediately.
The company is entitled to make any partial deliveries if this is reasonable for the customer. The costs belong to the customer.
5.2. Support persons
The parties have the express right to call in auxiliary persons to carry out their contractual obligations. You must ensure that the assistance of the assistant is in compliance with all mandatory legal provisions and any collective employment agreements.
6. Exchange & return policy
An exchange of products is completely excluded.
There is no general right to return defect-free and correctly delivered products. The warranty is explicitly excluded for products whose intrinsic quality (e.g. taste quality) does not meet the customer's requirements, fresh products, all types of food including meat, fruits and vegetables, all types of drinks due to improper handling or interruption of the cold chain spoiled by customers and products ordered by mistake.
7. Warranty
The statutory warranty provisions apply.
The Company guarantees the above for a maximum period of 3 (three) months.
Any defect must be reported to the company immediately. The company is entitled to decide whether to replace the defective product. Only if a replacement is not possible, the customer is entitled to a reduction or refund of the purchase price.
8. Liability
Liability for any indirect damage and consequential damage is completely excluded.
Liability for direct damages is limited to the contract amount. This limitation of liability does not apply to direct damage caused by gross negligence
